Responsible Gaming
Gambling Should Be Entertainment, Not Income
At The Den Wollongong, we believe that online pokies and casino gaming should only be enjoyed as a form of entertainment. Gambling should never be considered a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gambling and pokies. We are committed to preventing underage gambling and strictly enforce age verification on our platform. If you are under 18, please do not attempt to create an account or gamble.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs, you may be developing a gambling problem:
- Chasing losses by gambling more to try to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding your gambling activity from family, friends, or partners
- Gambling more frequently or for longer periods than intended
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Experiencing anxiety, depression, or irritability when unable to gamble
- Unsuccessful attempts to reduce or stop gambling
- Using gambling as an escape from personal problems or negative emotions
- Lying to others about the extent of your gambling
If you recognise these signs in yourself or someone you know, help is available.
Self-Help Tools & Controls
We provide tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose over a set timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Timers: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Account Closure: Request permanent account closure if you wish to stop gambling entirely
To activate any of these tools, contact our support team or access your account settings.
Support Organisations & Resources
If you need help or support with problem gambling, the following organisations provide free, confidential assistance:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Provides information, support, and online counselling for problem gambling in Australia. - Lifeline Australia
Phone: 13 11 14 (24/7)
Crisis support and counselling for Australians in distress.
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free, confidential support for problem gambling. - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling. - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Resources and support for problem gambling in the US. - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based information and resources for Canadian gamblers.
If You Need Help, Reach Out Today
Problem gambling can affect anyone. If you or someone you know is struggling with gambling, please don't hesitate to seek help. Support is available 24/7, and all services listed above are free and confidential.
Remember: Asking for help is a sign of strength, not weakness. The sooner you reach out, the sooner you can take control.
Contact Gambling Help Online now, or call a support service in your area.